This policy explains how Panchasutra Limited, trading as Chiac ASI ("Chiac", "we", "us", "our"), collects, uses, and protects your personal data when you visit our website or use AI Books and our other services.
Panchasutra Limited is committed to protecting the privacy of visitors to our website and users of our services. When we refer to "you" or "your" in this policy, we mean you as an individual visiting our website or communicating with us electronically.
Under data protection law, you have a right to be informed about how we use your personal data, and we provide this policy to meet that right. It applies to our website and to AI Books.
Data controller: Panchasutra Limited is the data controller for the purposes of data protection law.
Contact us: If you have any questions about this policy or how we handle your data, please write to us at policy@chiacai.com.
We comply with data protection law, which requires that the personal information we hold about you is:
We only process your personal information where the law allows us to. Where we invite you to provide information, it's entirely your choice whether to — though we may not be able to offer certain features without it.
When you visit our website, we may automatically collect information such as your IP address, information about the device you're using, your approximate location, the pages and lessons you view, the time you spend on our site, and any resources you download. We use this, under our legitimate interest, to understand usage and improve our website and content.
Some pages on our website invite you to provide information about yourself — for example, if you sign up for updates or contact us with a query. This is usually your name, email address, and, if you're a teacher, your school name. We use this to respond to you, provide our services, and improve our resources. Our legal basis is your consent.
Certain features of AI Books are only available once you create an account. When you do, we collect your name, email address, and country, and we may ask whether you're a teacher or a student. Our legal basis is your consent.
Where AI Books allows teachers to create and share notes with colleagues, please make sure any notes you create don't include personal or sensitive information that could identify yourself, a colleague, or a pupil.
If a pupil completes a quiz or activity, their answers and scores are collected to help us understand progress and improve our lesson content. Please make sure written answers don't include personal or sensitive information.
When you use our AI-powered tools, we collect the inputs you provide, the outputs generated, and your interactions with the interface. We use this to provide access to the tool, maintain your account, and develop and improve our services. Our legal basis is your consent — see our Terms and Conditions for how we use input and output more specifically.
If you contact us with a question, feedback, or a bug report — whether by email, a form on our site, or another channel — we collect your name (if you give it), your contact details, and whatever you include in your message. We use this to respond to you and to improve our support and resources. Our legal basis is your consent.
We use appropriate technical and organisational measures to protect personal data against unauthorised access, loss, or disclosure, including access controls and secure storage systems.
We keep personal data only for as long as it's needed for the purposes described above, or as required by law. For example, we retain account information only while your account is active and for a limited period afterwards, and we don't keep correspondence for longer than necessary.
We will not sell, rent, or share your personal data with any third party for marketing purposes, other than sending you our own updates with your consent.
Your personal information may be shared with trusted service providers who host or process data on our behalf, for example to run our website, email, or support tools — always under appropriate contractual safeguards. We may also share aggregated, anonymised data for research purposes, and we may share personal information where necessary to comply with the law or to protect our legal rights.
Some of the services we use to run our website and platform may be based outside your country. Where this is the case, we only use providers where we're satisfied with their level of security, and we put appropriate contractual safeguards in place.
Under certain circumstances, you have rights in respect of your personal information, including the right to:
To exercise any of these rights, please contact us at policy@chiacai.com. You won't usually need to pay a fee, though we may charge a reasonable fee if a request is clearly unfounded or excessive, and we may need to verify your identity. Where we rely on your consent to process your data, you can withdraw that consent at any time by contacting us.
If you have any concerns about how we've handled your personal data, please contact us first at policy@chiacai.com so we can try to put things right. If you remain unhappy with our response, you also have the right to complain to the Information Commissioner's Office (ICO), the UK's data protection regulator, at ico.org.uk, or to your own local data protection authority.
We review this privacy policy regularly and may update it at any time. Where we make any substantial changes that affect your rights, we'll aim to let you know directly, so far as is reasonably practicable. Please check this page from time to time for the latest version.